Location: Tampa, FL
Company: Oci Hospitality
a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Processing all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guest/visitors. Supply guests with
directions and information regarding property and local areas of interest. Run daily reports, identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. JOB QUALIFICATIONS Ideally, you will have 1+ years of experience in a customer service field. High school diploma/G. E. D equivalent Hotel experience is a plus, On Q Hilton experience preferred English Language Proficiency An ability to problem solve Computer Skills a must The gift of effectively communicating with others is very important in this role.
Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Travel Perks Health insurance Life insurance Paid time off Referral program Vision insurance Schedule: Holidays Weekend availability Experience: Front Desk: 1 year (Preferred) Language: English (Required) Work Location: In person
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