Location: Keystone, CO
Company: Vail Resorts
continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral
Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans The Front Desk Agent is responsible for maintaining the Brand Standards of Guest Service during check in and check out.
This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints. Job Specifications: Housing: Currently Available
Expected Pay Range: $20.00 - $24.07 / hour Shift & Schedule Availability: Full Time Skill Level: Intermediate Job Responsibilities include (but are not limited to): Welcomes guests in a warm, friendly, prompt, and professional manner Register guests, issue room keys, provide information, process payment for stay, answer front desk and PBX phones and close out guest accounts at time of check out Up-sell rooms when possible to maximize lodging revenue Utilize all guest notes to provide preferences on accommodations and services Follow proper cash handling procedures outlined in the bank contract and training manual Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages Assist at other front desks, internal and external departments as necessary Handle confidential and guest information with the highest degree of integrity Ensure the area is maintained in an organized manner and kept cleaned every shift.
(i. e. entrance, lobby, front desk, back office, storage closets) Complete all administrative paperwork in a timely and accurate manner At the discretion of the Front Desk Manager, Assistant Front Desk Manager and Front Desk Lead, help train new team members Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services Answer the phone according to brand and resort standards Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as; concierge, greeter, PBX, Guest Service Agent and any other assistance when called upon Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests Anticipate guest' needs, respond promptly and acknowledge all guests Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels Notifies manager or lead if any equipment is broken or supplies are running low Practices safe work habits in all types of duties and with all equipment Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
Complies with all Resort policies, procedures and standards of operation Other duties as assigned Job Qualifications: High School Diploma or Equivalent - required At least 1 year of experience in guest service - required Previous experience working front desk - preferred Good English communication skills - required Interesting and Informational Links : Find out more about Vail Resorts Recruitment and “like” our page on Facebook Find out more about Keystone Resort Find out more about our Company Policies The expected pay range is $20.00 - $24.07.
This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 494707 Reference Date: 05/22/2023 Job Code Function: Front Office
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Administrative/Clerical jobs refer to roles that primarily involve office support tasks such as data entry, phone handling, scheduling, filing, and assisting executives. Those in administrative and clerical positions are the organizational backbone of an office and are responsible for the seamless flow of information. They require strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. These roles often require competency in computer software, customer service, and communication. The work is typically performed in an office environment, providing the foundational support that keeps the daily operations of a business running smoothly.
