Administrative and clerical jobs encompass a range of office-based roles that are essential for the smooth functioning of organizations. These positions often involve tasks such as data entry, managing correspondence, scheduling appointments, and maintaining records. Key features of administrative/clerical jobs include strong organizational skills, attention to detail, and proficiency in office software. Employees in this field are typically great communicators and are able to multitask effectively in a fast-paced environment. Though duties can be diverse, they all contribute to the administrative support structure of a business.
relation activities, in order to provide each property with the personnel, guidance, and support necessary to achieve their customer service and business objectives.
This is an exempt (salaried) position. DUTIES AND RESPONSIBILITIES Demonstrates knowledge and commitment to company's mission, values and standards of ethical behavior and outstanding customer service both internally and externally.
Models a positive and professional image that emulates the organization's mission and encourages a spirit of cooperation with co-workers. Provides support to co-workers and promotes teamwork by sharing information useful to achieving desired results. Ensures that all employees are treated
fairly, with kindness, dignity, and Complies with all company and departmental policies and procedures and exhibits interactions and behavior aligned with the policies and mission of the organization.
Lead HR activities with established policies and procedures to support short-term and long-term goals. Provide pro-active leadership and expert advice and counsel to support the hotel and influence internal and external service results. Ability to interact and coach effectively to assist with problem resolution at all levels. Ensure documentation is retained consistently for all discipline discussions, performance plans, leaves of absence, interactive dialogue, etc. All areas specific to
HR and payroll responsibilities. Facilitate management required training including new hire orientation and utilization of the HRIS and payroll systems.
Leave of Absence administration including proper implementation for FMLA, CFRA, and other protected leaves including timely follow up for updated medical certifications and return to work timelines. Performance management includes assisting with the preparation of discipline, performance plans, success plans, career growth opportunities and investigations. Investigate all necessary situations timely and impartially, complete thorough documentation, statements and provide transparent information to executive leadership on investigation details.
This is required prior to conclusions are confirmed for executive discussion and support. Recruiting, staffing and retention. Exit interviews as needed or requested and turnover analysis. Coordinate benefit enrollments including scheduling of benefit programs including annual open enrollment. Policy interpretation and training to property management and staff. Workers' compensation communication including follow up on return-to-work status updates, completed accident or illness claims packets, witness statements, and placing staff on work comp leave in the HRIS system as deemed necessary.
Maintain documented tracking of each illness or injury, time off, accommodations, etc. for each property and readily accessible for the VP or Operations Executive to review. Respond to all EDD correspondence with timely and accurate information. Retain copies of everything submitted and file electronically on the company network. Perform routine audits including documenting audit findings, in each property validating HR regulation, company process and company expectations are being met. Supports regular staff communication and training meetings, employee engagement and appreciation events as requested.
Respond to all company communication, emails, teams' messages, calls, texts and business -related communication timely and effectively. Complete administrative tasks timely and Audit and complete Payroll processing including submission, ensuring detailed payroll notes are uploaded by properties and staff changes are made in the HRIS system timely on a consistent Ensure payroll items such as withholding orders, levy's and benefits orders are processed within the timeframe established on the order. Ensure copies of all required documents are provided to payroll vendor and the employee if required.
Provide support on the physical property location of each hotel as needed, required, or requested during the tenure of employment. Manage all programs such as retirement plans, benefits communication including new hires, terminations, status change benefits qualifications and cancelation of benefits in a timely manner. Audit all HR and payroll related invoices for accuracy or required changes. Benefits invoices, new enrollments, enrollment changes, coverage changes, etc. Maintain electronic documentation of all audits and invoices. Make corresponding updates in company systems and provide timely communication to appropriate vendor.
Ensure documentation is current, accurate and provided to properties as needed and saved in internal files. Forms such as EDD packets, FMLA forms, LOA letters, etc. are aligned with any updated and issued state, federal or other agency form. Ensure a neutral approach and professional boundaries are maintained at all times with all staff, management, vendors and business associates including confidentiality for all company and employee information. Work with the VP and Director of Operations for transparency on all leaves of absence, performance improvement plans, employee investigations, suspensions, disciplines or terminations.
Work with Corporate Accounting Department to ensure smooth financial processes with transparency and integrity on payroll and HR related items. Participate in Task Force support to other properties as needed and Must complete work from the office or company property. This is an " in person" required position and not a remote position. Maintain and organized and effect workflow, meeting deadlines including company standard and Stays abreast of industry trends and regulatory issues; as well as professional standards and makes recommendations on improvement processes.
May be requested to participate in workshops and seminars to stay current with industry , position or specific training or Maybe assigned tasks to support commercial property tenant (unrelated to the hospitality industry) communication and service needs directly with the company owners. Including coordinating of vendors, city services or any other tenant needs upon owner approval. Maintain supplies for the administrative office. Postage meter, paper, pens, breakroom items, coffee, etc. as needed.
Communicates information to management and executives POSITION REQUIREMENTS Previous HR Management experience of a minimum of five (5) years required, multi-location/property is high desired. PHR/SPHR, SHRM-CP/SHRM-SCP designation a plus. Must have excellent written and verbal communication skills. Excellent working knowledge of federal/state labor laws. Must be detail oriented, multi-task oriented, and creative Ability to thrive in multi-property environment overseeing many processes, projects and items at once Must have excellent working knowledge and be comfortable effectively using PC applications (i.
e. Word, Excel, Outlook, Teams, EDD online, HRIS systems, Payroll platforms, etc. ) 2-4 years' experience in the hospitality industry highly High school diploma or equivalent Able to sit/ stand/walk for long periods of Must possess a thorough knowledge of principles of effective business and employee relations with excellent internal and external customer service at all times. Must possess ability to maintain effective and quality work performance Must be able to communicate effectively and professionally throughout the organization including hourly staff, property management team and Corporate team/Corporate Executives.
Must possess a thorough understanding of hotel regulations, operational processes, policies and obligations applicable to HR and payroll. Must exhibit performance of which position requires for effectiveness and efficiency in the daily, weekly, and monthly Commitment to the company mission to consistently deliver high quality performance, excellent customer service both internally and externally. Embracing of the company values of excellent customer service, honesty & integrity, teamwork, innovation, and compliance Ability to represent Company in an ethical and professional manner, and to maintain accountability at all
Accounting and Finance jobs encompass a wide range of roles focused on managing money and financial records for individuals, businesses, and organizations. Key features of these jobs include tracking financial transactions, ensuring compliance with financial regulations, performing audits, and providing financial insights to support decision-making. Professionals in this field often possess strong analytical skills, attention to detail, and a deep understanding of economic principles. Typical positions include accountants, financial analysts, auditors, and controllers, each playing a critical role in maintaining the financial health and integrity of their respective entities.
Accounting and Finance jobs encompass a wide range of roles focused on managing money and financial records for individuals, businesses, and organizations. Key features of these jobs include tracking financial transactions, ensuring compliance with financial regulations, performing audits, and providing financial insights to support decision-making. Professionals in this field often possess strong analytical skills, attention to detail, and a deep understanding of economic principles. Typical positions include accountants, financial analysts, auditors, and controllers, each playing a critical role in maintaining the financial health and integrity of their respective entities.
Accounting and Finance jobs encompass a variety of roles focused on the management of financial transactions and the analysis of financial data. Accountants ensure accuracy in financial reporting and compliance with laws. Finance professionals analyze financial markets, guide investment decisions, and develop strategies to maximize profitability. These careers require strong analytical skills, attention to detail, and a solid understanding of economic trends and regulations. They often involve working with numbers, creating reports, and using financial software. While accounting roles are typically more focused on the past and present financial records, finance positions are often geared towards future financial planning and strategy.
Banking jobs refer to employment opportunities within the banking sector, which plays a pivotal role in the financial services industry. These positions range from tellers and customer service representatives to investment bankers and risk analysts. Key characteristics of banking jobs include handling monetary transactions, providing financial advice, managing clients' portfolios, and ensuring regulatory compliance. They often demand strong analytical skills, attention to detail, and a commitment to maintaining customer trust and confidentiality. With the rise of fintech, many banking roles also require adaptability to technological advancements and innovative financial solutions.
Computer/Software Jobs encompass a range of professions focused on designing, developing, testing, and maintaining software systems and applications. These positions, such as software developers, engineers, programmers, QA analysts, and system administrators, often require strong analytical skills, proficiency in programming languages, and an understanding of software development methodologies. Key hallmarks of these roles include problem-solving, continuous learning in a rapidly evolving tech landscape, and collaboration with cross-functional teams to deliver functional and user-friendly software solutions.
Construction/skilled trade jobs refer to a broad category of professions that require specific training, expertise, and practical skills in construction and building trades. These positions often include carpenters, electricians, plumbers, welders, masons, and HVAC technicians, among others. Characteristic of these roles is the hands-on nature of the work, the necessity to understand and interpret blueprints or design plans, and the use of specialized tools and equipment. Workers in these fields typically undergo apprenticeships or vocational education to hone their craft, and they play a critical role in infrastructure development, maintenance, and repair, contributing to the physical backbone of society.
Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs involve assisting customers by providing information, answering questions, and resolving issues with a company's products or services. In this role, employees act as the front line of communication between a business and its clients, ensuring customer satisfaction and loyalty. Characteristics of these positions include strong communication skills, problem-solving abilities, and patience. Customer service representatives must be adept at listening, empathetic to customer concerns, and skilled at offering solutions. They work in various settings, including call centers, retail stores, and online platforms, and their goal is to foster positive experiences to build the company's reputation and customer base.
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
