Location: Los Angeles, CA
Company: CH Investments
to customer inquiries and concerns via email and messaging platforms promptly and professionally. Provide accurate information about products, orders, and cultivation processes. Uphold a positive and helpful tone in all customer interactions. Issue Tracking and Reporting: Efficiently track customer issues, concerns, and feedback.
Report recurring or critical issues to management for timely resolution. Collaborate with team members to address and resolve customer challenges. Written Communication: Exhibit strong written communication skills to ensure clear and effective communication with customers. Draft thoughtful and informative responses to customer inquiries and concerns. Customer
Support Platforms: Utilize customer support platforms to manage and organize customer interactions. Experience with customer support software is preferred. E-commerce Experience: Basic familiarity with Shopify and Amazon fulfillment processes is a plus.
Continuous Learning: Demonstrate a willingness to learn about mushroom cultivation processes and stay informed about product updates. Adapt to a changing environment and contribute to process improvements. Qualifications: At least 1-2 years of experience in customer support or a related field. You Have: A friendly and positive attitude Prior sales or customer service experience A high level of attention to detail Strong communication skills,
both written and verbal The ability to develop positive relationships with team members and customers A desire to find solutions Experience: Microsoft 365 Adobe Learning Management Systems Tech savvy Excellent people skills and a desire to help customers find solutions Excellent phone and communication skills Multitasking and time management In addition to competitive pay, this position offers the following benefits: Remote position Working with a small team for a rapidly growing organization Professional Development Opportunities Medical, Dental and, Vision Insurance Life and Disability Insurance 401(k) with Company Contribution Paid Holidays and PTO Monthly Electronics Reimbursement If you are ready to join a fun and hard-working team and enjoy interacting with (mostly) friendly customers, please send a resume & apply online today!
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