Location: Livermore, CA
Company: Comcast
of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering. The Capacity Operations Engineer 2 is responsible for coordinating and prioritizing
the full lifecycle of node level proactive and reactive capacity augments for both field and headend. The Engineer 2 possesses an intermediate to advanced level of industry knowledge and skill and has familiarity with tools and processes in engineering and operations.
They work with both internal and external partners to ensure quality meets Comcast standards while exceeding customer expectations and maintaining our competitive advantage on technology. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities. This role will play a vital part in ensuring our network has the capacity it needs to support our
customers. Please note : This position is in office 4 days and 1 day remote weekly at the listed location.
Job Description Primary Responsibilities Responsible for the full lifecycle management of capacity related jobs. Manages and owns tasks in P2 and MWF while also maintaining additional tools such as ECAF, NDS, Watchtower, etc. Acts as the subject matter expert for team and other cross-functional partners to train and coach. Troubleshoots and works cross-functionally with other teams to ensure successful completion of jobs. Works closely with Construction, ISP/Headend, Access Engineering, XOC and others. Leads project calls and guides the team on scheduling to meet objectives.
Take a customer centric approach to all activities and operate as a team-player with willingness to flex and go above and beyond. Core Responsibilities Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards. Tracks and reports operational workflows; maintains records of results and feedback.
Analyzes data and metrics, identifies problem areas and provides actionable insight. Acts as a technical resource in projects and initiatives and ensures successful project implementation. Contributes to design considerations for new products or architectural changes to existing products. Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.
Provides training and guidance to less experienced team members. Attains industry standard certifications and education. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Primary Responsibilities Responsible for the full lifecycle management of capacity related jobs. Manages and owns tasks in P2 and MWF while also maintaining additional tools such as ECAF, NDS, Watchtower, etc.
Acts as the subject matter expert for team and other cross-functional partners to train and coach. Troubleshoots and works cross-functionally with other teams to ensure successful completion of jobs. Works closely with Construction, ISP/Headend, Access Engineering, XOC and others. Leads project calls and guides the team on scheduling to meet objectives. Take a customer centric approach to all activities and operate as a team-player with willingness to flex and go above and beyond. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, interaction, interactionual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience 2-5 Years Salary: Primary Location Pay Range: $78,223.44 - $117,335.16Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. PDN-9ae3d969-7f1a-498c-aa58-8c053682bb43
Engineering jobs encompass various roles focused on designing, developing, and maintaining structures, machines, devices, systems, and materials. These positions require a strong foundation in STEM (Science, Technology, Engineering, Mathematics) and often involve problem-solving, creativity, and technical expertise. Typical engineering disciplines include civil, mechanical, electrical, and chemical engineering, among others. Engineers work in diverse industries, from automotive to aerospace, construction to computing. Characteristics of engineering jobs include a blend of theoretical knowledge and practical application, a commitment to safety and efficiency, and the likelihood of collaborating across multidisciplinary teams.
Engineering jobs encompass a broad range of careers focused on designing, developing, and maintaining structures, systems, and devices. They are characterized by a strong foundation in mathematics, physics, and technology. Engineers often specialize in fields such as civil, mechanical, electrical, or software, striving for innovation and problem-solving. These roles typically require critical thinking, collaboration, and a relentless pursuit of efficiency and functionality. Engineering careers are instrumental in shaping the future, as they constantly push the boundaries of what's possible in construction, manufacturing, communications, and various other sectors.
Engineering jobs encompass a variety of roles focused on designing, developing, and maintaining systems or structures. These positions often require strong problem-solving skills, technical expertise, and a solid foundation in mathematics and science. Engineers typically work in fields such as civil, mechanical, electrical, chemical, or software engineering. The unique characteristic of engineering jobs lies in their blend of creativity and practicality, as engineers innovate while ensuring functionality and safety. With the ongoing advancement of technology, engineering roles are also evolving, demanding continuous learning and adaptation.
Engineering jobs encompass a variety of roles focused on designing, developing, and maintaining systems or structures. These positions often require strong problem-solving skills, technical expertise, and a solid foundation in mathematics and science. Engineers typically work in fields such as civil, mechanical, electrical, chemical, or software engineering. The unique characteristic of engineering jobs lies in their blend of creativity and practicality, as engineers innovate while ensuring functionality and safety. With the ongoing advancement of technology, engineering roles are also evolving, demanding continuous learning and adaptation.
