Location: Austin, TX
Company: Oracle
/ home office Ensuring adherence to internal methodology, tools and quality standards Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of CSS, and act as technical Subject Matter Experts where required Be focused on innovation and technology and understand how these can be used to benefit both customers and CSS Manage and resolve Customer Requests according to product main strategy and model Respond and resolve customer issues within Key Performance Indicator targets Maintain an up-to-date and in-depth knowledge
of new products Ensure timely completion of planned proactive tasks and Customer Requests Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.
Working towards, adopting and contributing to new support / diagnostic processes and tools Be available to participate in 24x7 rotation Language proficiency : Excellent written and spoken English communication skills. Candidate will be working remotely with high-profile customers in the USA. Formal Education or Equivalent : Bachelors in Computer Science. Oracle Database Certified Professional (OCP) is a must. Oracle Database Certified Master (OCM) is a plus. Technical Skills
/ Actual Work Experience : Strong hands-on work experience in Oracle Database security products like Oracle Key Vault, Unified Auditing, TDE, DB Vault.
Database experience (versions 11g-19c), RAC, patching, installs/upgrades, high availability, and backup/recovery. Experience in one or more of the following technical areas is a plus: Oracle Exadata, Database Performance Tuning, Oracle Golden Gate, Exa C@C, Oracle Cloud Infrastructure (OCI). Strong knowledge of UNIX, Linux and/or Windows. Soft skills : Support skills: Customer focus, ownership, leadership, advocacy Relationship building skills: Initiative, creativity, commitment, follow-through, result oriented approach Team player: Working globally, virtual team environment, and results orientation skills As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
#LI-RR2#LI-Remote An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.
We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, interactionual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer PDN-9ac7ad89-8ce2-4bde-a6fe-78fe792cd7fc
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