Idealease Service Advisor | Aurora, CO

Detailed Information

  • Location: Aurora, CO

  • Company: McCandless Truck Center Aurora

a new and well-maintained clean shop. The Service Advisor is responsible for greeting customers and determining the customer’s needs, in person and over the phone, in a friendly and positive manner. This position will work directly with the Service Manager and Shop Foreman to schedule repairs, handle breakdowns, acquire customer approvals, provide estimates, assist in closing repair orders, and address other customers service inquiries.

Perks of the job: Health Insurance - 80% of Employee premiums are PAID. Dental & Vision Insurance – FREE for Employee Life Insurance Policy 401(k) Plan with Company Match Paid Time Off and Vacation Days Free Paid Training with Nationally Recognized Certifications

Referral Bonus Program Tool Allowance Holidays Off Various Shifts Available Team Environment Uniforms and laundry service provided. Boot allowance Responsibilities: Determine customers’ needs and convey this information to the service department.

Open and close repair orders as needed. Acquire customer approvals and provide estimates, and other job functions as required. Bill customer invoices and repair orders according to their preferences Answer incoming service calls and breakdowns. Assist with scheduling out of area service. Making customer service calls to update customers on status of units. Work with the warranty department to expediate the process Conduct quality checks on repair

orders to accuracy. Check in and out units when needed.

Basic Qualifications: High school diploma or equivalent (preferred) Proficient in basic computer skills Current Driver’s License Willingness to travel as necessary to customer locations. Good communication skills Be able to submit to a pre-employment background and drug screening. Effectively read, write, and understand verbal instructions. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate maybe required to move frequently, stand, walk, climb, bend, and sit for extended length of time during shift. The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. The associate must be able to safely work in all weather conditions. Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. The associate must be able to regularly lift and/or move up to 50lbs/23kg.

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