Experienced Auto Dealer Warranty Clerk | Alabaster, AL

Detailed Information

  • Location: Kingwood, TX

  • Company: Parkway Family Kia

at the cashier window in a pleasant and professional manner. Computes customer bills. Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Provides cash refunds or credit memorandums to customers for returned merchandise.

Operates cash register. Reconciles cash drawer daily. Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual. Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. Maintains and files repair

orders, rental forms; lists missing documents. Closes all open invoices. Assists service and parts department with telephone coverage. Provides clerical and secretarial assistance to parts and service departments.

Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation. Verifies criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Posts credits on computer. Resubmits all rejected claims promptly or receives authorization to write them off. Follows up on payment of outstanding claims. Tracks warranty parts by tagging

with repair order number, date of replacement, and date on which part may be disposed.

Files and maintains all service records as required by the warrantor. Keeps informed of all factory recalls and bulletins (TSB). Assists with the cashier and telephone operator duties as needed. Assists with any clerical needs as directed by the fixed operations manager or the controller. Maintains a professional appearance and a neat work area. Performs other duties as assigned

View Jobs by Category >>

Related Jobs