Location: Chantilly, VA
procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes, and customers. Solves a range of straightforward problems. Analyses possible solutions using standard procedures. Receives a moderate level of guidance and direction. Requires expanded conceptual knowledge in own area of expertise while developing
additional skill sets. Understands key business drivers; uses this understanding to accomplish own work. No supervisory responsibilities but may provide guidance to new associates.
Solves standard problems by analyzing possible solutions using experience, judgment, and precedents. Impacts quality of own work and the work of others on the team; works within guidelines and policies. Explains information to others in straightforward situations. Responsibilities include, but are not limited to: Incident Response Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands. Analyzing, troubleshooting, designing,
and implementing fixes Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported.
Performing remote desktop triage and system repair using remote tools. Answering questions regarding system procedures, online transactions, systems status, and downtime procedures. Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems. Special non-commercial systems administrator experience (access management/file transfer) may be required. Deskside Support Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
Analyzing, troubleshooting, designing, and implementing fixes Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported. Answering questions regarding system procedures, online transactions, systems status, and downtime procedures. Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems.
All Roles Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects. Maintaining and updating records and tracking databases. Answering questions regarding system procedures, online transactions, systems status, and downtime procedures. Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems. Using best practices and knowledge of internal or external business issues to improve products or services. Meeting contractual performance criteria.
Hours of coverage: Member of a team comprised of a variety of skills that provide coverage from 6:00 a. m. – 6:00 p. m. Opportunities exist to provide 24x7 coverage. Support may be required outside of core hours based on customer & mission needs. Basic Qualifications: Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information. Experience resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills. Ability to embrace diverse technical disciplines and excellent customer service skills. Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. Demonstrated problem solving and technical skills to resolve critical IT issues. Expertise, training, and actual work experience with customer specific, systems and technologies. Must be a self-starter, work independently, and work with a clear and defined mission.
Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple web browsers, and standard business applications used within a business environment. Knowledge of Windows Active Directory. Knowledge of multiple desktop programs, configuration and debugging techniques. Experience with Vo IP. Experience with TCP/IP and general networking issues. Experience with virus scanning services; Desktop, stand-alone and laptop computing services. Experience with servers, printers, and peripheral devices. Bachelor's degree and 1+ years of relevant experience.
4 additional years of experience may be substituted for a degree. Preferred Qualifications: Related work experience in a technical help desk position. Special non-commercial systems administrator experience (access management/file transfer). IAT Level II certification. Experience with Service Now ITSM & ITBM. Prior experience managing projects from low-mid complexity. ITIL v4 Foundation, or higher, certification. Security Clearance Requirements: Current/active TS/SCI with Polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Must be able to move/traverse within and between buildings and offices.
Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment. For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.
S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X.
Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. Man Tech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers.
aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/marketing_chantilly-c449888/enterprise-it-support-officer-eitso-location-support-center-lsc-security-clearance-required_i1970549753
IT jobs, short for Information Technology jobs, encompass a broad range of roles focused on the creation, management, and support of computer-based information systems. These roles typically include software development, system integration, data analysis, network administration, and cybersecurity. The field is known for its fast-paced nature, constant evolution with emerging technologies, and high demand for skilled professionals. IT jobs often offer flexibility, competitive salaries, and opportunities for both technical and creative problem-solving. With technology being integral to virtually all industries, IT professionals can work in diverse environments from tech startups to large multinational corporations.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
JOB FUNCTIONS: • With limited guidance, performs moderately complex O&M activities. • Utilize network analysis tools to identify performance problems in the network. • Follow troubleshooting procedures for restoring the network to optimal performance levels.
• Assist senior technical staff in preparing troubleshooting procedures for restoring the network to optimal performance levels. • Performs moderately complex network designs using existing technology. • Plans network configurations for integration into the network, using knowledge of the performance characteristics of the systems being added to the network and the specifications for network interfaces to insure effective integration
and optimal network performance. • Prepare technical proposals for presentation to the 's engineering review boards to add new technologies to the network.
• With limited guidance, performs routine to moderately complex network upgrades. • Reviews user requests for upgrades or additions to the network to backss impact on network performance and provides advice and guidance on the most practical technical approach to meeting user requirements. • Plans upgrades to existing network configurations, using knowledge of the performance characteristics of the systems being upgraded and the specifications for network interfaces to insure effective integration and optimal network performance. •
Prepares technical proposals for presentation to the 's engineering review boards for upgrading existing technologies.
MINIMUM REQUIRED QUALIFICATIONS: (QUALIFICATIONS AND EDUCATION REQUIREMENTS)Knowledge - Minimum Education: A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill. Skills & Experience: • Good interpersonal skills to resolve problems in a professional manner. • Problem Solving ' identifying problems and reviewing known implement solutions. • Project planning and management skills, including scope of work, time estimation, and resource assignment.
• Strong analytical and conceptual skills; ability to create original concepts/theories for various projects. • Strong interpersonal skills to resolve problems in a professional manner, lead working groups, negotiate and create consensus. • Working knowledge of the CIO's policies and procedures relating to the design, upgrading, and operating and maintaining their network. • Working knowledge of their Communications and Information Security policies and practices. • Working knowledge of theory and practice underlying satellite and LAN/WAN network operations. Abilities: • Ability to draft requirements documents, correspondence and procedures in accordance with policies.
• Ability to provide basic explanation of technical procedures and processes clearly and accurately to both technical and non-technical audiences. • Ability to utilize basic network analysis tools to resolve routine network performance problems. • Ability to work in a team environment. •Technology: • Data base user interface and query software ' Database software; Microsoft Access• MS Office Suite• Markup language - HTML• Metric Tool Tools: • Desktop computers Special Requirements: All positions require an active TS/SCI with poly clearance.
PHYSICAL DEMANDS/REQUIREMENTS: (LIST SPECIFIC PHYSICAL REQUIREMENTS FOR THE POSITION)• Exerting up to 20 pounds of force occasionally, to move objects. • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. o The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Work Environment Work is primarily performed in an office environment and/or computer laboratory. Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives.
DISCLAIMER: • This job description is not an exhaustive list of all job functions that the employee may be required to perform, and the employee may be required to perform additional functions. • Altus reserves the right to revise the job description at any time. • The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
• Employment with Altus Consulting Corporation is " At Will" This means that either party may terminate the employment relationship at any time, with or without cause, and with or without notice. • Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
ADDITIONAL NOTES: Altus is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminated based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), interactionual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
support for innovative hardware systems and applications.
Assignments may include leading teams consisting of contractor personnel. ESSENTIAL JOB FUNCTIONS: Analyze and study complex system requirements, functional business applications and design specifications.
Apply business process improvement practices to re-engineer methodologies and principles and business process modernization projects. Apply activity and data modeling, transaction flow analysis, internal control and risk analysis, and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Confer with clients regarding the nature of the information
processing or computation needs a computer program is to address. Consult with management to ensure agreement on system principles. Design software tools and subsystems to support software reuse and domain analyses and manage their implementation.
Develop analytical and computational techniques and methodology for problem solutions. Develop and apply organization-wide information models for use in designing and building integrated, shared software and database management systems. Develops block diagrams and logic flow charts. Translate detailed design into computer software. Enhance software to reduce operating time or improve efficiency. Ensure the logical and systematic conversion of
customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints.
Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improve current techniques. Supervise software configuration management. Expand or modify system to serve new purposes or improve workflow. Perform functional analysis, timeline analysis, cost estimation, trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications. Perform strategic systems planning, business information planning, business and analysis.
Prepare required documentation, including both program-level and user-level documentation. Provide technical direction to programmers to ensure program deadlines are met. Provide technical guidance in software engineering techniques and automated support tools. Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. Tests, debugs, and refines the computer software to produce the required product. Use object-oriented programming languages, as well as client/server applications development processes and multimedia and Internet technology.
MINIMUM REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Ability to convey technical information to non-technical individuals. Ability to develop a project plan and workflow based on a project management model. Ability to effectively understand and communicate orally, in writing, and interpersonally to various customers/audiences. Ability to identify technology gaps in current capabilities and processes. Ability to troubleshoot and problem solve technical and non-technical issues (e. g. equipment, systems, networks, computer operations, cover issues etc.
). Ability to work both independently and in a team environment. Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Considerable knowledge of Project Management concepts and principles. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services including customer needs backssment, meeting quality standards for services, and evaluation of customer satisfaction. Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Knowledge of project management processes, procedures and tools. Operations Analysis - Analyzing needs and product requirements to create a design. Project planning and management skills, including scope of work, time estimation, and resource assignment. Strong analytical and conceptual skills; ability to create original concepts/theories for various projects. Strong interpersonal skills to resolve problems in a professional manner, lead working groups, negotiate and create consensus. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Technology Design - Generating or adapting equipment and technology to serve user needs. Troubleshooting - Determining causes of operating errors and deciding what to do about it. Minimum Education: General equivalency guidelines for education, certifications, and experience are provided below; however, these guidelines do not immediately qualify someone at a particular skill level. Skill levels for an individual are based upon a combination of education, training, and experience, e.
g. someone may have 20 years of professional experience; however, they may only be qualified as Journeyman based upon the expertise needed to perform the work within that category. General professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience Relevant certifications will be considered equivalent to three (3) months of specialized experience. An Associate's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to eighteen (18) months specialized experience.
A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate's degree). A Master's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor's degree).
A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master's and a Bachelor's). Experience: Experience in delivering capabilities related to a skill, language, system, or technology. Requires a minimum of three (3) years of experience specific to the skill.
Ability, training and actual work experience with the specific computer language, systems, and/or technology is significantly more important than the number of years of experience. This is especially true with emerging technologies. Work Environment Work is primarily performed in an office environment. Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. Special Requirements All positions require an active TS/SCI with poly clearance.
DISCLAIMER: This job description is not an exhaustive list of all job functions that the employee may be required to perform, and the employee may be required to perform additional functions. Altus reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employment with Altus Consulting Corporation is " At Will" This means that either party may terminate the employment relationship at any time, with or without cause, and with or without notice.
Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status. Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
