Location: Alexandria, VA
Company: Dunhill Professional Search
follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours.
Receives and logs customer problem/request/issues and by documenting the problem and updating the customer's contact information. Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. Monitors and tracks incidents. Follows through to resolution within
the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
Performs incident notification and escalation of problems/request/issues to responsible party. Performs follow up on all incidents with customer to provide exceptional customer satisfaction. Follows the defined process to document and escalate problems with tracking software and database. Through provided training, maintains knowledge of customer and customer specific business environment.
Assists with maintaining customer Service Level requirements. Through provided training, develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.
Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism. Assists in mentoring junior team members and accepts mentoring from senior team members. Other supporting duties as directed. Minimum Qualifications High School Diploma or GED 2-5years Personal Computer experience including customer support or Help Desk 2-5years of customer service or public relations experience Experience with an incident tracking system (or) 2 years of experience on the service desk in a junior capacity with positive performance Top Secret SCI Required Other Job Specific Skills Excellent customer service skills Excellent communication and interpersonal skills Using a knowledge document, works independently with general supervision and maintains a high-degree of professional conduct at all times Strong problem solving and analytical skills Technical expertise in: - Microsoft Windows Operating Systems - Microsoft Office - Network Connectivity - Print Services - E-Mail and Internet mail Strong understanding of how PC work and related troubleshooting Ability and desire to build additional technical skills Ability to interact effectively with others Ability to follow instructions to produce desired results Aptitude to multi-task workloads Ability to remain calm and courteous in periods of stress Ability to work with broad range of experience levels Strong administrative and organizational skills Willingness to work overtime and varying hours as required#cjpost
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
Security Agency (CISA) that sits within the Department of Homeland Security (DHS). You will work on projects through all aspects of the software development life cycle including scope and work estimation, architecture and design, coding and unit testing. Position requires US citizenship.
Responsibilities Will work within a fast-paced Agile Dev Ops team contributing and collaborating within your scrum team on a daily basis. Analyze software requirements and provide solutions. Perform analysis, design, coding, testing, implementation, and maintenance of software solutions. Provide Full Stack software development support for User Interfaces, REST APIs, Data Access Layers. Ensure software
developed passes and completes stages within the CI pipeline. Qualifications Must be able to pass a DHS Suitability clearance Minimum 4+ years Agile Software Development experience Proficient in Java Spring Boot and JPA Proficient in Frontend UI development with Java Script frameworks such as j Query, React, Angular, Vue Proficient in developing data access layers with Database schemas using JPA Experience in Web Based Full Stack Development Experience developing in a Docker and Docker Compose environment Experience writing automated test such as: unit, integration, functional, 508, performance, and end-to-end.
Experience developing in environments that utilize CI/CD tools for build,
test, secure and deploy Excellent communication skills Strong analytical and creative problem-solving skills Ability to work remotely on a temporary basis Desired Skills/Experience Experience working with AWS tools and environments Experience developing in a microservices architecture Automated Test-Driven Development (ATDD) Experience with secure development, coding, scanning using tools such as Fortify, Sonar Qube, ZAP and Twistlock/Anchore Preferred experience with Jira or a similar scrum management tool Experience with Asynchronous messaging preferably with Kafka.
Other tools/protocols such as JMS, AMQP, Rabbit MQ acceptable Experience deploying microservices to Kubernetes platforms such as Open Shift, EKS, AKS Experience developing Web Services using SOAP/XML and REST/JSON Writing queries with relational databases Web technologies - HTML, CSS, Java Script, JSON, j Query Experience with database tools such as Liquibase, Flyway, Elastic Search, Solr/Lucene Experience working with Jenkins Continuous integration tools and Dev Ops automation DHS/USCIS experience preferred Security Clearance : Must be a US Citizen and have or are able to attain a Government Agency Suitability Clearance.
Our Technology Stack We have focused our capabilities on open standards, products and tools that can operate across multiple platforms.
This allows us to target products for a larger audience. It also minimizes the impact of changes in the industry making it easier to maintain applications over the long term. Tools that we use include: React, Material UI, Java, Javascript, Type Script, HTML, CSS, Spring Framework, JSON/REST services, Maven, Git/Git Lab/Git Hub, Jira, Confluence, Eclipse, Visual Studio Code, Jenkins, Sonar Qube, Amazon Web Services, Python. Mobile Platforms: i OS, Android About Simon Computing, Inc. We are dedicated to simplifying the process of building software.
We draw upon multiple agile practices including Scrum, Extreme Programming, Lean Software, and Google Venture's Design Sprint. We work to minimize the meetings and documentation so that our developers can focus on designing and coding. With our approach, we specialize in developing technically challenging applications that serve clients in the public and private sectors. The perks of being a Simon Computing employee don't stop at collaborating with great people on stimulating projects. We also offer a full range of benefits to support our employees: Free medical, dental, and vision insurance with comprehensive coverage Competitive salaries Flexible Spending Accounts (FSA) Disability and life insurance 401(k) retirement plan Paid leave (holiday, sick and vacation) Employee referral bonuses 529 college savings plan Education reimbursements Fun team building events Simon Computing, Inc.
is an Affirmative Action/Equal Opportunity Employer. Job Posted by Applicant Pro
