Location: Scottsdale, AZ
Company: Irvine Technology
and procedures Location: Scottsdale, AZ (Hybrid) This Job Pays: $25 - 32 per hour What You Will Do: Work closely with Product and Project Teams to gain understanding of and provide support for critical business applications Identify, recommend and document modifications or improvements for critical business applications Serve as a the technical liaison between the development and user communities Review and analyze customer feedback on critical business applications Research possible thematic trends with reported issues Conduct training for Service Desk and other support teams on new products or services being rolled out Complete Payment Card Industry (PCI) compliance processes Create and review
functional specifications, instructional documents, and knowledge articles for business operations applications and processes Perform Quality Assurance validation on business operating applications software releases and fixes Provide on-call support for escalated production issues on a rotating schedule Follow Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise What Gets You The Job: This position requires an associate degree in Computer Science, information Technology, IT Engineering or related field or equivalent work experience.
This position requires a minimum of three years IT support experience or eighteen months
working with Company business applications hardware experience.
Knowledge of POS systems, SAP, invoice applications systems and payment application systems is necessary. This position requires excellent written and verbal communication along with strong interpersonal and customer service/orientation skills. Ability to prepare and/or execute test plans, test scripts and test cases is necessary. Intermediate level computer experience, including Microsoft Word, Excel, Power Point and Visio is necessary. Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally.
We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
development team to deliver high-quality solutions that align with our business objectives. Duties and responsibilities Lead the design, development, documentation of complex Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
Proven experience in overseeing the direction, development, implementation, and maintenance of Salesforce technical solutions. Adhere to and help to define, document team coding standards; develop well-structured, maintainable, and easy to understand code. Understanding of software engineering concepts such as So C, Go F Design Patterns, Io C, DI, P of EAA, etc. Strong knowledge in the development and maintenance
of integrations between Salesforce and external systems using REST/SOAP APIs, Middleware, and ETL tools. Expertise in deployment of Salesforce applications and integrations across multiple environments using Git, CI/CD toolset.
Thorough understanding of Salesforce standard objects/records, custom object creation, validation rules, and relationships. Strong knowledge of Apex, SOQL, Visualforce, LWC, building and configuring flows. Experience using front-end web technologies such as HTML, CSS, Java Script. Advanced knowledge of platform limitations and mitigation techniques. Work closely with business stakeholders to gather requirements, understand business processes, and translate them
into technical solutions. Excellent communication skills - needs to be able to lead projects from the front and interact with clients and sponsors on a regular basis.
Proficient in post-release product support and driving continuous improvements. Actively participate in code reviews to ensure code quality and assist in improving development team processes. Keep up to date with Salesforce releases, new features, and best practices to provide guidance and recommendations to the development team. Qualifications Bachelor's degree in Computer Science or related field Salesforce Development Certifications a plus - Platform App Builder, PDI, PDII 7+ years of development experience on an enterprise Salesforce platform (Financial Services Cloud, Marketing Cloud, Sales Cloud, or Service Cloud) Experience with Salesforce integrations using REST/SOAP APIs, Middleware, and ETL tools Familiarity with Salesforce data model, security model, and sharing rules Experience with Agile methodologies and tools like Jira Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a team environment and collaborate effectively with other members of the development team Exposure to other cloud-based development platforms such as AWS and/or Snowflake a plus Experience with Gearset a plus Experience with the Atlassian stack (Jira, Confluence, Bitbucket) a plus Compensation Package: Competitive Salary - $165,000+ DOE 401K with matching component United Healthcare PPO Medical - employee portion paid for by the Company Delta Dental and UHC Vision Life Insurance, Short-Term and Long-Term Disability options available and much more Generous holidays and PTO Come and join a team that is making a difference in their clients' and employees' lives!
resolving software, hardware, and network problems, documenting calls with the problem, troubleshooting steps and resolution. Reviewing documentation for solution steps and escalating issues when needed. Processing inventory and shipments as needed. Essential Functions: Answers the help desk phone/tickets and responds to client's issues related to software, hardware, integration, installation, and network connectivity problems.
Analyzes and resolves problems using a standard process of diagnostic techniques. Establishing and maintaining effective interpersonal relationships with other staff, clients, and vendors for the purpose of exchanging information and resolving problems. Maintains
detailed records of all daily activates performed for troubleshooting and resolution to include time spent on tickets. Follows written process and procedures. Suggests updates to process and producers as applicable.
Monitors tickets and systems while responding to critical issues and escalating tickets to team members as needed. Works onsite in office supporting clients 4 of 5 days a week. After training the possibility to work remote up to 1 day per week. Process incoming and outgoing equipment shipments (lifting to 25 pounds) Performs other duties as required. Required Qualifications: To be eligible for this position, an applicant must meet the following required qualifications. Verification
of these required qualifications is necessary. High School diploma or equivalent (G.
E. D. ). One year technical training in technology. One year of customer service experience. Preferred Qualifications: It is preferred that applicant possesses the following preferred qualifications; however, the following qualifications are not required to be eligible for this position. Associate degree in Computer Science, Computer Information Systems, or related field. Worked at a MSP. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Lift and install computer equipment, including services, computers, monitors, and printers. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. This positions requires staff to be on site at the business office to process incoming and outgoing mail shipments. About Inventiv Technologies At Inventiv Technologies, we strongly believe in Inclusion and Collaboration. Because it is through diversity of thought and a commitment to equality for all that we are able to move forward. Our team is passionate about developing innovative technology services and solutions.
We rely upon our collective experience and our trusted network of partners to deliver the full breadth of end-to-end results and superior customer service. Because of this, we are regarded as both a trusted advisor and a valued partner.
