Senior Client Services Manager | Seattle, WA

Detailed Information

  • Location: Seattle, WA

  • Company: Gallagher

canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way.

Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND. Overview: Immediate full time opening for an exciting new role working on a dedicated account for an established major corporation. Must be able to work onsite in Issaquah, Washington. Will become hybrid after training period. Responsibilities: Position Summary: Responsible

for the day-to-day account management for a large North American retail account. Manages assigned book of business works to solidify client relationship. Primarily focused on delivering exceptional service to all client.

Solves common issues and identifies client concerns/opportunities and drives solutions with limited guidance. Essential Duties & Responsibilities: Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common AM challenges (e. g. banking, reports, etc. ) providing leverage to his/her manager. Develops client trust and confidence. Organizes and leads effective group meetings on behalf of client (claims reviews,

large loss reviews, etc. ). Facilitates discussions effectively, selling value of GB services.

Perceived as critical link between client, management and claims operations. Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics. Obtains data through internal tools and manipulates to identify trends and meaningful information for client. Executes and presents analysis results proficiently. Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. Stays current on company and industry developments. Qualifications: Required: Bachelors degree 5+ years related work experience Insurance license Work Traits: Able to create success stories and capture learnings within own book of business and that of team members.

Able to provide synthesized summaries to senior leadership within AM team. Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. Is accessible by team members when they encounter roadblocks with their work. Able to provide value-added suggestions and approaches to make the team more successful.

With supervisors, understands what matters most and where/when to escalate issues. Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum. Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

#LI-SD1 Additional Information: Click Here to review our U. S. Eligibility Requirements We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more. Required Preferred Job Industries Customer Service Associated topics: customer service manager, customer service team manager, director, expertise, guide, guidance, monitor, senior, team manager, telephone

View Jobs by Category >>

Related Jobs