Location: Castle Hills, TX
and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity As a dedicated Bank Quality Control Specialist I, you will provide centralized Bank operational support performed by personnel independent of operations, that support the business unit through internal quality process review, and retesting to ensure operational risks are appropriately identified. As part of first line of defense, tests Bank business processes, policies, and procedures to ensure adherence to a defined set
of quality criteria. Reviews and identifies defects or gaps within processes, supervises error trends and documents and or publishes result in appropriate operational system.
Communicates findings with internal partners and shares feedback to address issues identified in the review process. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: Reviews, monitors, and tests internal controls and procedures associated with products, services, customers, and operations. Proficient in analyzing various scopes of reviews with high
quality standard achievement. Acquires and applies a proficient understanding of risk and control issues within the business as well as key implications of exposure.
Conducts quality reviews on more complex transactions that need next level further investigation to help identify why initial review fell out of standard and corresponds results to business leaders. Supports management and less experienced team members on the identification and measurement of trends and improvements utilizing best practices. Partners with Business SMEs, Advisors or Process owners to provide feedback on identified trends or gaps that exist within an existing process or procedure.
Prepares house calls to deliver to operational lines of business in facilitation of procedural updates that can improve processes or procedures that have been determined as identified gaps. Uses and creates quality methods as outlined in Knowledge Central Procedures or internal job reference guides in facilitation of quality control review work. Applies Proficient knowledge in support of applicable laws and regulations in association to various operational lines of business in support of quality controls. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have: High School Diploma or General Equivalency Diploma required. 2 years of quality assurance/control experience in financial services industry OR 3 years of related work experience in client interfacing services, operations, or processing experience in relevant industry. Strong communication skills with demonstrated ability to translate information in a way that is easily understood by varying audiences. Knowledge in quality control management processes, practices, and procedures. Proven experience/ability to accurately analyze situations and reach productive decisions based on informed judgment that fall within established guidelines.
Knowledge of federal laws, rules, regulations, and applicable guidance to include: HMDA, TILA/REG Z, BSA/AML, RESPA, FDPA, Reg B, SCRA, UDAAP, E-SIGN, GLBA/REG P, Complaints, OCC Heightened Standards. What sets you apart: 6+ months of Real Estate Servicing Call Monitoring Oversight Experience. 2+ years Real Estate Mortgage Servicing experience. 1+ years Mortgage experience (to include any of the following: Originations, Processing, Underwriting, Closing or Post-Closing (secondary marketing).
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for backssing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $54,130 - $88,400.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, or status as a protected veteran.
For more details: jobs-search. org/finance_texas-r782085/bank-quality-control-specialist-i-re-lending-castle-hills_i1975039828
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
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Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
