Technical account manager-hybrid | Worcester, MA

Detailed Information

  • Location: Auburn, MA

of our customers' IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Headquartered in Endicott, NY, Tech MD employs over 200 people throughout its six office locations. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.

We're passionate about creating a great place to work for our employees. Tech MD is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. Tech

MD is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work.

What we are looking for: Tech MD is looking for a smart, capable, and sales-focused Technical Account Manager. Position Overview Works closely with Tech MD customers, build relationships with them and help them achieve their business goals and overcome technical challenges. Technical Account Managers ensure customers are satisfied with service delivery, lead sales initiatives and work with other departments within Tech MD to drive resolution to customer needs. Primary Responsibilities of the Technical Account Manager: · Builds

strong customer relationships, especially with key customer stakeholders and sponsors.

· Always thrives to provide exceptional customer experience. · Manages customer expectation and drives client satisfaction. · Makes sure all deliverables arrive in good order, on time, and fulfill customers' requirements. · Keeps track of key account metrics. · Communicates the progress of customer deliverables to both internal and external stakeholders. · Takes initiatives in identifying growth opportunities. · Collaborates with other Tech MD teams to achieve sustainable growth. · Sales-focused Requirements: A proven record of accomplishment of Technical Account Management or other relevant experience.

Experience in managing multiple stakeholders and projects. A listener who is customer-oriented and attentive to customer needs. Possesses critical thinking and problem-solving skills. Demonstrates good time-management skills. Possesses great interpersonal and communication skillinteractionperience and strong knowledge in Microsoft Office products. Experience in using CRM software for sales A proven record of accomplishments as a Technical Account Manager, Software or IT Sales or other relevant experience Desired Google Project Management Certificate Other details: · This is a full-time job · Compensation: 100K+ OTE (Base Salary + Commission)· Full Benefits + 401K match · Lots of PTO and good work life balance A proven record of accomplishment of Technical Account Management or other relevant experience.

Experience in managing multiple stakeholders and projects. A listener who is customer-oriented and attentive to customer needs. Possesses critical thinking and problem-solving skills. Demonstrates good time-management skills. Possesses great interpersonal and communication skillinteractionperience and strong knowledge in Microsoft Office products. Experience in using CRM software for sales A proven record of accomplishments as a Technical Account Manager, Software or IT Sales or other relevant experience Desired Google Project Management Certificate Other details: · This is a full-time job · Compensation: 100K+ OTE (Base Salary + Commission)· Full Benefits + 401K match · Lots of PTO and good work life balance PIaf8eed78bd1a-31181-32386868For more details: jobs-search.

org/technology_auburn-c434548/technical-account-manager-hybrid-auburn_i1966527151

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